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Shipping Policy Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

Myhermes
ipostparcels.com
Royal Mail
UK Mail
FedEx
DHL


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Royal Mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

Unless with prior agreement, if an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

1. Please email info@microdistillery.co.uk to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Psychopomp Microdistillery
Returns Department Tracking #
145 St Michaels Hill
Bristol Uk BS2 8DB
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. This includes all beverages.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

We do not provide exchanges for any items. This includes all bottles of beverage.